Auvik

Beyond tool sprawl, cost (48% of respondents) and complexity (45% of respondents) were other common problems IT professionals report regarding their network tool stack.

60% of IT professionals expressed feeling burnt out by their work.

Integrating AI and automation is seen as critical to attracting, supporting, and retaining IT talent.

84% of IT professionals are highly satisfied with corporate management’s support for IT initiatives, except when it comes to their understanding of AI and security risks.

78% of IT professionals report work stressors prevent them from upskilling.

Nearly 50% of MSPs report more than 10 network tools in use.

85% of IT professionals support remote workers at least part of the time.

Almost half of all IT respondents (48%) consider end-user satisfaction the most important success metric.

47% of IT professionals noted they are frustrated by not being consulted earlier in the tool procurement process.

IT professionals with more than 10 years of experience and the Baby Boomer generation experience the longest work weeks.

58% of IT professionals shared that they spend half or more of their work week on tickets resolving end-user requests.

44% of IT professionals said the burden of work is outweighing their ability to be productive.

20-24% of IT professionals are not satisfied with the current incorporation of AI policy.

39% of IT professionals surveyed put researching new technology at the top of their wishlist for desired network-related activities.

70% of IT professionals expect growth in their IT budgets this year. This number (70%) is down from the 86% who saw budget increases last year.

75% of IT teams update documentation monthly or more often.

61% of IT professionals report changing their network configurations on a weekly basis or more often.

36% of IT professionals don’t feel confident they would be allowed to experiment with new technology, such as AI and automation tools.

34% of IT professionals don’t yet have a policy in place to tackle AI concerns.

Not enough time (32%) and not enough team members (28%) were reported as the main impediments to researching new technology by IT professionals.

63% of IT professionals support remote workers 50% of the time or more.

37% of IT professionals mentioned lack of integration amongst their tool stack as a common problem.