Capterra

Successful Canadian software adopters typically complete vendor selection in about three months, while disappointed buyers take four to five months.

89% of Canadian software buyers who experienced implementation disruptions later regretted their decision in 2026.

32% of successful Canadian software buyers checked encryption standards of vendors before purchase.

Approximately 50% of satisfied Canadian software adopters planned their rollout stages in advance, while only 27% of disappointed buyers did the same.

49% of successful Canadian software buyers paid close attention to a vendor’s history of breaches or attacks before purchase.

99% of satisfied Canadian software buyers narrowed their choices to five vendors or fewer, compared to 90% of disappointed buyers.

41% of successful Canadian software buyers considered patching and update practices before purchase.

40% of Canadian software buyers reported satisfaction with their purchase in 2026.

62% of satisfied Canadian software buyers expect to increase their software spend next year, compared to 79% of disappointed buyers.

38% of successful Canadian software buyers evaluated a vendor's reputation for incident response before purchase.

46% of UK HR leaders reported that security concerns directly triggered their HR software purchases last year.

Nearly half (45%) of UK HR professionals are worried about privacy risks related to AI-powered HR tools, which is the highest percentage among all countries surveyed.

75% of UK HR leaders consider security a critical feature when researching and implementing HR software.

56% of regretful software buyers experienced increased costs as a consequence of a bad software purchase.

43% of U.K. software buyers didn’t regret any of their technology purchases over the 18 months prior.

35% of regretful software buyers experienced security vulnerabilities.

A third of regretful software buyers in the U.K. indicate that having clearer goals and working more closely around desired outcomes would have improved their software selection process.

54% of non-regretful software U.K. buyers will have 1–2 vendors on their final shortlist to choose from, which is shorter than regretful purchasers, where well over half of cases (63%) have 1-3 finalist options.

23% of non-regretful software buyers say their initial list remains unchanged compared to their final list, compared to 11% of regretful ones.

34% of regretful U.K. software buyers indicate that higher-than-expected expenditure is the biggest factor leading to regret. This is above the global average of 31%.

24% of regretful software buyers experienced competitive disadvantage.

56% of successful software buyers use insights from industry experts.

42% of regretful sofyware buyers experienced reduced productivity.

34% of regretful software buyers experienced adoption difficulties.

38% of U.K. software buyers face security worries when planning new technology investments.

37% of U.K. software buyers face compatibility issues when planning new technology investments

39% of U.K. software buyers face product identification challenges when planning new technology investments.

72% of non-regretful software buyers listed 1-4 possible software vendors on their initial list, compared to 59% of regretful buyers. Around 54% of non-regretful U.K. buyers listed as few as 1-3 options.

48% of successful software buyers use customer testimonials.

70% of U.K. buyers with no regrets in buying software are more likely to trust review and comparison sites over vendor sites for gauging customer satisfaction, compared to 30% of regretful buyers.

Only 17% of non-regretful software buyers always stick with an option from their original selection of choices, compared with 22% of regretful buyers.

60% of buyers with no software purchasing regrets say their choices from the initial to the final list change slightly.

57% of U.K. software buyers have regretted one or more technology purchases over the 18 months prior. This is roughly in line with the global average of 59%.

35% of IT software buyers express dissatisfaction, which is the highest among software buyers, followed by marketing and communication, and finance and accounting software buyers.

47% of successful software buyers use product review and comparison websites.