Report by Capterra
From regret to results: software selection lessons from Canadian buyers
Key Findings
Successful Canadian software adopters typically complete vendor selection in about three months, while disappointed buyers take four to five months.
32% of successful Canadian software buyers checked encryption standards of vendors before purchase.
89% of Canadian software buyers who experienced implementation disruptions later regretted their decision in 2026.
Approximately 50% of satisfied Canadian software adopters planned their rollout stages in advance, while only 27% of disappointed buyers did the same.
49% of successful Canadian software buyers paid close attention to a vendor’s history of breaches or attacks before purchase.
99% of satisfied Canadian software buyers narrowed their choices to five vendors or fewer, compared to 90% of disappointed buyers.
41% of successful Canadian software buyers considered patching and update practices before purchase.
40% of Canadian software buyers reported satisfaction with their purchase in 2026.
62% of satisfied Canadian software buyers expect to increase their software spend next year, compared to 79% of disappointed buyers.
38% of successful Canadian software buyers evaluated a vendor's reputation for incident response before purchase.