Deskpro

64% of financial services organizations cite compliance requirements as important security drivers.

78% of organizations require IT or security team involvement in final technology purchasing decisions.

74% of organizations expect their focus on AI security to increase significantly over the next two years.

61% of healthcare organizations cite compliance requirements as important security drivers.

81% of organizations rate security as 'critical' or 'very important' when evaluating support technology.

92% of technology companies are adopting AI for support operations, compared to a 58% adoption rate in regulated industries.

53% of organizations are currently in the pilot, planning, or active evaluation phases of AI implementation in their support operations.