Report by Deskpro
The State of AI in Support Operations: Balancing Innovation and Compliance
Key Findings
64% of financial services organizations cite compliance requirements as important security drivers.
78% of organizations require IT or security team involvement in final technology purchasing decisions.
74% of organizations expect their focus on AI security to increase significantly over the next two years.
61% of healthcare organizations cite compliance requirements as important security drivers.
81% of organizations rate security as 'critical' or 'very important' when evaluating support technology.
92% of technology companies are adopting AI for support operations, compared to a 58% adoption rate in regulated industries.
53% of organizations are currently in the pilot, planning, or active evaluation phases of AI implementation in their support operations.