Hiya

25 stats2 reports

All Statistics

24% of Americans are not sure they could tell the difference between a deepfake voice call and a real call.

HiyaState of the Call·5mo ago
Voice FraudDeepfakesUSConsumerTelecommunications

67% of Americans believe carriers should bear some responsibility for scam losses originating on their networks.

HiyaState of the Call·5mo ago
LiabilityTelecommunicationsScam CallsUSConsumer

Consumers across surveyed markets receive an average of 7.4 unwanted calls per week, and unwanted calls are growing at 16% annually.

HiyaState of the Call·5mo ago
Spam CallsScam CallsConsumerTelecommunications

Victims of AI-generated deepfake fraud calls reported losses exceeding $6,000.

31% of U.S. consumers reported encounters with deepfake fraud calls.

26% of U.K. consumers reported encounters with deepfake fraud calls.

55% of Americans agree carriers should offer zero-liability fraud protection comparable to credit card companies.

HiyaState of the Call·5mo ago
Fraud ProtectionTelecommunicationsLiabilityUSConsumer

Americans say scammers are winning the fight against carriers by nearly 2-to-1.

HiyaState of the Call·5mo ago
TelecommunicationsConsumerScam CallsUS

Seniors aged 55 and older lose an average of $1,298 to phone scams, which is triple the losses of younger adults.

HiyaState of the Call·5mo ago
Senior FraudFinancial LossScam CallsUSConsumer

Nearly half of Americans (about 49%) have either received an AI voice deepfake call or cannot distinguish one from a real call.

HiyaState of the Call·5mo ago
Voice FraudDeepfakesTelecommunicationsUSConsumer

38% of subscribers are likely to switch providers if they feel unprotected from AI scams.

HiyaState of the Call·5mo ago
Customer ChurnTelecommunicationsAI ScamsDeepfakesUS

American consumers receive an average of 9.9 unwanted calls per week (over 500 per year), and unwanted calls are growing at a 16% compounded annual rate since 2023.

HiyaState of the Call·5mo ago
Spam CallsTelecommunicationsConsumer ProtectionUS

72% of consumers support stronger government regulations to force carrier action.

HiyaState of the Call·5mo ago
RegulationTelecommunicationsScam CallsConsumerUS

More than 75% of consumers outside the U.S. want some level of carrier financial liability for scam losses.

HiyaState of the Call·5mo ago
LiabilityScam CallsTelecommunications

One in four Americans have received a deepfake voice call in the past 12 months.

HiyaState of the Call·5mo ago
Voice FraudDeepfakesUSConsumerTelecommunications

48% of Americans say phone spam is getting worse, outnumbering those who say it's improving by 3-to-1.

HiyaState of the Call·5mo ago
Spam CallsConsumerUSTelecommunications

Germans received the lowest spam volume, with only three spam calls per person per month

Over 30% of those targeted by deepfake voice scams suffered financial losses.

The average reported loss for Canadian victims of deepfake voice scams was $1,479 CAD.

The average loss per victim of fraud calls in the U.S. is $539.

Fraud rates in Brazil are 21% and in Chile 25%.

27% of Canadian consumers reported encounters with deepfake fraud calls.

More than one-third of respondents in the U.S., U.K., Canada, Germany, France, and Spain encountered a deepfake voice fraud call in the past year.

Consumers in Brazil and Chile received the highest volume of spam calls, averaging 28 per person per month.

The average loss per victim of fraud calls in the U.S. is $539.