Report by Cisco and Omdia
The Impact of Agentic AI on Network Operations
Key Findings
95% of enterprises say their existing non-agentic AIOps tools fall short in one or more significant areas.
75% of organizations have already deployed AI for NetOps.
51% of organizations run agentic AI that acts in production today.
86% of organizations say a single integrated platform is the most effective path forward for scaling agent-driven operations.
80% of organizations are comfortable granting AI a high or fully autonomous role in NetOps.
82% of organizations are comfortable allowing AI to make at least some production network changes without prior human approval.
84% of organizations expect an AI-led operating model within twelve months.
36% of organizations say full observability, including detailed tracing, summarized rationale, and post-action audits, is the minimum acceptable standard.
Tasks performed by agents can generate up to 450% more total network traffic when agentic AI-generated traffic is included.
The average organization generates about 4,100 monitoring alerts and events each day, with more than half being network-related.
Nearly half of network alerts are closed without investigation.
24% of organizations are comfortable with AI acting with no human oversight in NetOps.
69% of organizations require detailed explainability for agent-driven actions.