Report by Entrust and Docusign

Future of Global Identity Verification

14 FINDINGSPublished Apr 3, 2025
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Key Findings

Among organisations with over 10,000 employees, 20% have an annual direct and indirect identity fraud cost of over $50 million.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraud

21% of organisations reported fraud attempts against facial biometric liveness detection.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudBiometricBiometric liveness

Organisations with over 5,000 employees have an annual direct identity fraud cost of $13 million on average.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraud

58% of respondents said that they are concerned that stricter fraud controls will frustrate consumers.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudFraud controlsConsumers

70% of respondents agreed that investing in technology is the best way to mitigate the financial risk of identity fraud.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraud

Compared to those investing at an average level, high investors into IDV solutions are 2.2x more likely to see savings compared to companies investing the same or less.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudIDV

Organisations that invested in IDV solutions reported savings averaging $8 million.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudIDV

Identity fraud costs organisations an average of $7 million annually.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
Identity fraudFraud

74% of organizations plan on increasing their investments in IDV solutions in the future.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudIDV

Compared to those investing at an average level, high investors into IDV solutions are 2.7x more likely to believe they have a competitive advantage.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudIDV

69% of organisations reported increased fraud attempts.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
Fraud

Compared to those investing at an average level, high investors into IDV solutions are 1.6x more likely to report a positive impact on their brand

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudIDV

51% of respondents said fraud is more common when using username and password alone.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudCredentialsUsernamePassword

Compared to those investing at an average level, high investors into IDV solutions are 1.7x more likely to have significantly reduced identity fraud.

Entrust and DocusignFuture of Global Identity Verification·Apr 3, 2025
FraudIdentity fraudIDV