Report by FIS and Oxford Economics

The Harmony Gap Finding the financial upside in uncertainty

7 FINDINGSPublished May 15, 2025
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Key Findings

64% of respondents stated that a lack of in-house expertise is a barrier to AI adoption.

AI

78% of global business and technology leaders reported that their use of artificial intelligence (AI) has helped improve fraud detection and risk management.

FraudAI

73% of respondents cited high implementation and maintenance costs as the top concern, presenting a barrier to AI adoption.

AI

56% of global businesses are scaling or fully implementing AI.

AI

58% of respondents reported difficulty integrating the technology with existing systems as a barrier to AI adoption.

AI

45% of businesses plan to increase investment in AI over the next two years.

AI

56% of global businesses are scaling or fully implementing AI.

AI