Banks Must Educate as They Innovate: Over a Third of UK Consumers Say Financial Services AI is Moving Too Fast, FIS Research Shows

23% of UK consumers cite fraud detection and prevention as the most positive impact of AI in banking in 2025.

33% of UK consumers have no trust at all in generative AI, while 50% report that it makes them anxious in 2025.

13% of UK consumers are classified as early adopters of AI, with 62% highly aware of AI and 66% reporting it has improved their banking experience in 2025.

38% of UK consumers believe banks are innovating too quickly, while only 7% want banks to speed up innovation in 2025.

48% of UK consumers express concern about the risk of fraud or identity theft related to AI in banking.

50% of UK consumers lack understanding of how AI technologies could improve their financial experience, with only 16% reporting full understanding in 2025.