Report by Heimdal

The State of MSP Agent Fatigue in 2025

15 FINDINGSPublished Aug 11, 2025
View Original Report →

Key Findings

The average MSP now runs five security tools.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

12% of MSPs are managing more than ten security tools.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

High false positive rates triple the chance of missing genuine incidents for MSPs.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

20% of MSPs are juggling seven to ten security tools.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

MSPs using 7+ tools report nearly double the fatigue levels.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

89% of MSPs struggle with tool integration.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

One in four security alerts that MSPs receive prove meaningless.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

56% of MSPs experience alert fatigue daily or weekly.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

Among MSPs managing 1,000+ clients, 100% report daily alert fatigue.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

75% of MSPs experience alert fatigue at least monthly.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

Only 20% of MSPs have consolidated their security solutions.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

89% of MSPs must switch between separate dashboards and waste time on manual workflows.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

Some MSPs report that 70% of their alerts are false alarms.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

20% of MSPs who consolidate security tools report better outcomes across all metrics.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue

Only 11% of MSPs report seamless integration of their security tools.

HeimdalThe State of MSP Agent Fatigue in 2025·Aug 11, 2025
North AmericaMSPsSecurity toolsIntegrationAlert fatigue