Key Findings
85% of IT professionals report having AI policies or oversight mechanisms in place.
56% of organizations now deploy AI broadly across multiple IT workflows or at business‑critical scale.
Nearly 72% of IT organizations have created dedicated AI roles or teams, and another 13% plan to do so.
45% of IT professionals plan to use AI to automate patch deployment within the next 24 months.
42% of IT professionals say accountability for AI decisions is clear.
24% of IT professionals say AI policies are followed very consistently in day‑to‑day work.
68% of IT professionals have personally seen AI generate hallucinations with potential operational impact.
Nearly a quarter of IT professionals cite data challenges as the biggest barrier to AI deployment.
Nearly a third of the most mature IT organizations are still operating without fully embedded governance.
Nearly nine in ten IT professionals at scaled organizations say AI frequently helps detect or resolve issues before employees are impacted, compared with four in ten at early experimentation organizations.
IT professionals at AI‑mature organizations save an average of 6 hours per week, double the 3 hours saved at organizations with the lowest levels of AI adoption.
54% of IT professionals at organizations where AI is business‑critical say AI makes their work faster and better, compared with 24% among early experimenters.
46% of IT professionals already use AI to automate patch deployment.