Report by SnapLogic
AI at Work: Ground Truth for the Global Workforce
Key Findings
68% of AI users in financial services engage with AI daily.
13% of respondents in the US were likely to have an AI mandate from leadership.
23% of respondents in Germany had AI tools provided by their IT team.
66% of employees cited that AI use made them feel productive.
5% of employees report feeling stress due to AI use.
3% of employees report feeling disconnection due to AI use.
69% of workers in the UK are very confident using AI tools.
76% of 18-24 year old workers are very confident using AI tools.
16% of the Global Workforce learned to use AI in their job role only through trial and error.
13% of employees in education reported no training in AI tools.
45% of respondents noted that there is a disconnect between leadership AI enthusiasm and provided AI training within their organization.
57% of managers feel encouraged to use AI.
49% of AI users in education engage with AI daily.
21% of workers aged 55 and older are not confident at all using AI tools.
44% of non-managerial staff have received no training in AI safety and data security.
30% of respondents in the UK had AI tools provided by their IT team.
97% of AI users within the global workforce use AI tools weekly.
69% of employees say they are optimistic about the use of AI agents.
82% of managers have been trained in AI tools.
Among managers, AI adoption sits at 79%.
32% of employees are entirely self-taught on using AI in their job role.
59% of AI users in retail engage with AI daily.
23% of respondents in Germany received explicit encouragement to use AI in the workplace.
Employees across all sectors are interacting with AI an average of 6.5 days a week.
23% of respondents in the US had AI tools provided by their IT team.
67% of employees believe that using AI agents in their day-to-day role will make their job easier.
65% of employees trust AI agents for formulaic, repetitive tasks like data analysis.
88% of employees associate positive emotions with AI use.
23% of respondents are only somewhat confident using AI tools and still have concerns around how to use AI tools safely.
Only 63% of employees have received company-advised or mandated training in AI safety and data security.
Only 48% of Education professionals report daily use of AI.
54% of non-managers say they use AI in their work.
62% of AI users within the global workforce use AI tools daily.
62% of AI users in healthcare and pharma engage with AI daily.
2% of employees in financial services reported no training in AI tools.
47% of employees think it’s likely they will be managed by an AI agent in the future.
Just a third (approximately 33%) of employees have had formal, company-provided instruction on using AI in their job role.
38% of respondents do not encourage their team to use AI agents because they do not feel they understand them well enough themselves.
48% of employees trust AI agents for more human-sensitive tasks like recruitment decisions.
81% of employees say they’ve received some form of training on using AI in their job role.
93% of non-managerial staff recognize the importance of AI safety and data security training.
17% of employees in healthcare and pharma reported no training in AI tools.
65% of AI users in manufacturing engage with AI daily.
A further 8% of respondents are not confident at all using AI tools.
62% of non-managers have been trained in AI tools.
55% of employees felt excited about AI use.
80% of 25-34 year old workers are very confident using AI tools.
49% of employees felt empowered by AI use.
19% of employees in retail reported no training in AI tools.
73% of workers in the US are very confident using AI tools.
43% of non-managers in the global workforce are very confident with AI tools.
82% of employees with six to fifteen years’ experience report using AI.
52% of employees in the education industry have received training on AI safety and data security.
87% of respondents would generally trust AI to perform a task given to it. 96% of respondents trust a colleague with the same task.
32% of employees are AI self-starters, recognizing that they began using AI tools at work without any prompting.
57% of respondents say they've been encouraged to use AI in the workplace.
59% of employees felt more creative due to AI use.
54% of employees in the retail industry have received training on AI safety and data security.
Only 2% of Financial Services professionals reported no AI training at all.
68% of employees who have been in their role for more than fifteen years report using AI.
14% of respondents in Germany were likely to have an AI mandate from leadership.
50% of employees in the Global Workforce say they are already using AI agents in their role.
34% of non-managers feel encouraged to use AI.
On average, respondents felt that using AI agents would save them 3.1 hours each work week by assisting with work tasks.
13% of employees report negative emotions regarding AI use.
4% of employees report feeling confusion due to AI use.
55% of employees think managing AI agents would be easier than managing humans.
65% of workers in Germany are very confident using AI tools.
25-44 year olds make up nearly two-thirds of all AI users in the global workforce.
70% of managers in the global workforce are very confident with AI tools.
22% of employees have had no training in AI safety and data security at all, and have not sought to educate themselves on it either.
80% of employees in the financial services industry have received training on AI safety and data security.
65% of Manufacturing professionals are daily users of AI.
73% of Manufacturing professionals are very confident in their AI skills.
59% of Healthcare & Pharma professionals are very confident in their AI skills.
57% of Retail professionals are very confident in their AI skills.
44% of employees report they are using AI agents effectively.
69% of respondents feel very or extremely confident using AI tools.
94% of employees say there are barriers to wider AI use in their organization.
68% of Financial Services professionals are using AI daily.
45% of employees believe using AI tools is still stigmatized as lazy or untrustworthy.
58% of employees in the healthcare and pharmaceuticals industry have received training on AI safety and data security.
82% of Financial Services professionals are very confident in their AI skills.
78% of employees are already using AI in some capacity in their role.
39% of employees feel they are judged or second-guessed when using AI.
59% of Education professionals are very confident in their AI skills.
9% of respondents in the UK were likely to have an AI mandate from leadership.
60% of employees expect to use AI agents more effectively within the next year.
4% of employees report feeling frustration due to AI use.
46% of workers aged 55 and older are very confident using AI tools.
50% of employees believe they’re more likely to be managing AI agents than people in their future careers.
69% of employees in the manufacturing industry have received training on AI safety and data security.
62% of Healthcare & Pharma professionals report moderate daily use of AI.
4% of 18-24 year old workers admit to not being confident at all using AI tools.
97% of employees recognizes that education in AI safety and data security is important for employees in the workplace.
32% of respondents in the UK and US received explicit encouragement to use AI in the workplace.