AI at Work: Ground Truth for the Global Workforce

16% of the Global Workforce learned to use AI in their job role only through trial and error.

57% of managers feel encouraged to use AI.

97% of AI users within the global workforce use AI tools weekly.

23% of respondents in the US had AI tools provided by their IT team.

69% of employees say they are optimistic about the use of AI agents.

82% of managers have been trained in AI tools.

32% of employees are entirely self-taught on using AI in their job role.

59% of AI users in retail engage with AI daily.

23% of respondents in Germany received explicit encouragement to use AI in the workplace.

Employees across all sectors are interacting with AI an average of 6.5 days a week.

67% of employees believe that using AI agents in their day-to-day role will make their job easier.

68% of AI users in financial services engage with AI daily.

88% of employees associate positive emotions with AI use.

66% of employees cited that AI use made them feel productive.

23% of respondents are only somewhat confident using AI tools and still have concerns around how to use AI tools safely.

A further 8% of respondents are not confident at all using AI tools.

4% of 18-24 year old workers admit to not being confident at all using AI tools.

87% of respondents would generally trust AI to perform a task given to it. 96% of respondents trust a colleague with the same task.

97% of employees recognizes that education in AI safety and data security is important for employees in the workplace.

Only 63% of employees have received company-advised or mandated training in AI safety and data security.

Among managers, AI adoption sits at 79%.

54% of non-managers say they use AI in their work.

49% of AI users in education engage with AI daily.

65% of AI users in manufacturing engage with AI daily.

17% of employees in healthcare and pharma reported no training in AI tools.

62% of AI users within the global workforce use AI tools daily.

82% of employees with six to fifteen years’ experience report using AI.

62% of AI users in healthcare and pharma engage with AI daily.

30% of respondents in the UK had AI tools provided by their IT team.

80% of 25-34 year old workers are very confident using AI tools.

38% of respondents do not encourage their team to use AI agents because they do not feel they understand them well enough themselves.

48% of employees trust AI agents for more human-sensitive tasks like recruitment decisions.

62% of non-managers have been trained in AI tools.

2% of employees in financial services reported no training in AI tools.

81% of employees say they’ve received some form of training on using AI in their job role.

19% of employees in retail reported no training in AI tools.

93% of non-managerial staff recognize the importance of AI safety and data security training.

55% of employees felt excited about AI use.

49% of employees felt empowered by AI use.

23% of respondents in Germany had AI tools provided by their IT team.

73% of workers in the US are very confident using AI tools.

43% of non-managers in the global workforce are very confident with AI tools.

52% of employees in the education industry have received training on AI safety and data security.

32% of employees are AI self-starters, recognizing that they began using AI tools at work without any prompting.

13% of respondents in the US were likely to have an AI mandate from leadership.

9% of respondents in the UK were likely to have an AI mandate from leadership.

57% of respondents say they've been encouraged to use AI in the workplace.

32% of respondents in the UK and US received explicit encouragement to use AI in the workplace.

59% of employees felt more creative due to AI use.

54% of employees in the retail industry have received training on AI safety and data security.

Only 2% of Financial Services professionals reported no AI training at all.

68% of employees who have been in their role for more than fifteen years report using AI.

14% of respondents in Germany were likely to have an AI mandate from leadership.

34% of non-managers feel encouraged to use AI.

50% of employees in the Global Workforce say they are already using AI agents in their role.

On average, respondents felt that using AI agents would save them 3.1 hours each work week by assisting with work tasks.

5% of employees report feeling stress due to AI use.

4% of employees report feeling confusion due to AI use.

13% of employees report negative emotions regarding AI use.

4% of employees report feeling frustration due to AI use.

50% of employees believe they’re more likely to be managing AI agents than people in their future careers.

3% of employees report feeling disconnection due to AI use.

55% of employees think managing AI agents would be easier than managing humans.

65% of workers in Germany are very confident using AI tools.

25-44 year olds make up nearly two-thirds of all AI users in the global workforce.

46% of workers aged 55 and older are very confident using AI tools.

21% of workers aged 55 and older are not confident at all using AI tools.

69% of workers in the UK are very confident using AI tools.

70% of managers in the global workforce are very confident with AI tools.

88% of managers trust AI.

65% of employees trust AI agents for formulaic, repetitive tasks like data analysis.

77% of non-managers trust AI.

22% of employees have had no training in AI safety and data security at all, and have not sought to educate themselves on it either.

44% of non-managerial staff have received no training in AI safety and data security.

80% of employees in the financial services industry have received training on AI safety and data security.

65% of Manufacturing professionals are daily users of AI.

73% of Manufacturing professionals are very confident in their AI skills.

59% of Healthcare & Pharma professionals are very confident in their AI skills.

57% of Retail professionals are very confident in their AI skills.

78% of employees are already using AI in some capacity in their role.

44% of employees report they are using AI agents effectively.

47% of employees think it’s likely they will be managed by an AI agent in the future.

69% of respondents feel very or extremely confident using AI tools.

94% of employees say there are barriers to wider AI use in their organization.

39% of employees feel they are judged or second-guessed when using AI.

68% of Financial Services professionals are using AI daily.

58% of employees in the healthcare and pharmaceuticals industry have received training on AI safety and data security.

69% of employees in the manufacturing industry have received training on AI safety and data security.

45% of employees believe using AI tools is still stigmatized as lazy or untrustworthy.

13% of employees in education reported no training in AI tools.

Just a third (approximately 33%) of employees have had formal, company-provided instruction on using AI in their job role.

62% of Healthcare & Pharma professionals report moderate daily use of AI.

Only 48% of Education professionals report daily use of AI.

82% of Financial Services professionals are very confident in their AI skills.

60% of employees expect to use AI agents more effectively within the next year.

76% of 18-24 year old workers are very confident using AI tools.

59% of Education professionals are very confident in their AI skills.

45% of respondents noted that there is a disconnect between leadership AI enthusiasm and provided AI training within their organization.