The SaaS Benchmark Annual Report 2025

Organisations manage an average of 668 applications, with over half (54%) classified as Shadow IT.

Both average and median SaaS contract values have increased year-over-year.

AI-driven tools make up the majority of unmanaged applications. The top four most frequently unmanaged apps in companies are 100% AI-driven tools, with four of the next five also AI-dependent.

61% of SaaS applications are inactive, yet companies continue paying for them. These applications have had no active users in the last 30 days but still carry active, paid licenses.

Shadow AI has fuelled much of the 21% increase in total app counts across five company sizes since Q1 2024.