Alloy

92% of decision-makers in the financial services industry reported that their organization's fraud prevention efforts have helped them grow the business.

63% of senior-level fraud decision-makers in the financial services industry indicated that fraud losses are underreported.

27% of organizations in the financial services industry spend greater than 15% of their annual budget on fraud prevention.

82% of organizations in the financial services industry stated they have increased their investment in AI-driven fraud prevention technologies.

84% of decision-makers in the financial services industry reported that fraud prevention has resulted in higher rates of customer satisfaction.

22% of financial services industry organizations reported losing over $5 million in direct fraud losses in the past year.

36% of fraud events in the financial services industry were attributed to organized fraud rings, while 29% were attributed to customers intentionally stealing money.

Fraud in mobile banking rose by 7% year over year, while fraud in online banking dropped by 16%.

67% of senior-level fraud decision-makers in the financial services industry in the U.S. reported that fraud events continue to rise.

91% of decision-makers in the financial services industry reported that more financial crimes are being committed with AI technology.

44% of organizations in the financial services industry ranked synthetic identity fraud as the top fraud type tracked.

In 2025, 97% of consumers in the United States stated that fraud prevention and security are the most important factors when choosing where to bank.

In 2024, the Federal Trade Commission logged 2.6 million fraud reports in the United States, highlighting the scale of scams affecting consumers.

In 2025, 44% of consumers in the United States who sought reimbursement after a scam reported receiving only a partial refund or nothing at all.

In 2025, 23% of Gen Z and Millennial scam victims in the United States reported losing $5,000 or more, which is three times larger than the average cost of rent.

In 2025, 96% of Americans reported taking steps after being targeted by a scam, with 63% most often reporting the event to their financial institution.

In 2025, 69% of consumers in the United States expected that opening a new financial account should take less than 10 minutes.

In July 2025, 67% of consumers in the United States believed that their financial institutions should reimburse them for money lost in a scam, even when they personally authorized the transaction.

In 2025, 29% of consumers in the United States cited emotional distress as the worst consequence of falling victim to a scam, surpassing financial loss at 28%.

In 2025, 85% of Americans expressed concern that scams are becoming harder to detect due to AI technologies.