Alloy

82% of organizations in the financial services industry stated they have increased their investment in AI-driven fraud prevention technologies.

84% of decision-makers in the financial services industry reported that fraud prevention has resulted in higher rates of customer satisfaction.

91% of decision-makers in the financial services industry reported that more financial crimes are being committed with AI technology.

In 2025, 69% of consumers in the United States expected that opening a new financial account should take less than 10 minutes.

In 2025, 97% of consumers in the United States stated that fraud prevention and security are the most important factors when choosing where to bank.

In 2025, 44% of consumers in the United States who sought reimbursement after a scam reported receiving only a partial refund or nothing at all.

67% of senior-level fraud decision-makers in the financial services industry in the U.S. reported that fraud events continue to rise.

36% of fraud events in the financial services industry were attributed to organized fraud rings, while 29% were attributed to customers intentionally stealing money.

44% of organizations in the financial services industry ranked synthetic identity fraud as the top fraud type tracked.

22% of financial services industry organizations reported losing over $5 million in direct fraud losses in the past year.

63% of senior-level fraud decision-makers in the financial services industry indicated that fraud losses are underreported.

27% of organizations in the financial services industry spend greater than 15% of their annual budget on fraud prevention.

92% of decision-makers in the financial services industry reported that their organization's fraud prevention efforts have helped them grow the business.

Fraud in mobile banking rose by 7% year over year, while fraud in online banking dropped by 16%.

In 2025, 23% of Gen Z and Millennial scam victims in the United States reported losing $5,000 or more, which is three times larger than the average cost of rent.

In 2025, 96% of Americans reported taking steps after being targeted by a scam, with 63% most often reporting the event to their financial institution.

In July 2025, 67% of consumers in the United States believed that their financial institutions should reimburse them for money lost in a scam, even when they personally authorized the transaction.

In 2025, 29% of consumers in the United States cited emotional distress as the worst consequence of falling victim to a scam, surpassing financial loss at 28%.

In 2024, the Federal Trade Commission logged 2.6 million fraud reports in the United States, highlighting the scale of scams affecting consumers.

In 2025, 85% of Americans expressed concern that scams are becoming harder to detect due to AI technologies.