Key Findings
92% of decision-makers in the financial services industry reported that their organization's fraud prevention efforts have helped them grow the business.
63% of senior-level fraud decision-makers in the financial services industry indicated that fraud losses are underreported.
27% of organizations in the financial services industry spend greater than 15% of their annual budget on fraud prevention.
82% of organizations in the financial services industry stated they have increased their investment in AI-driven fraud prevention technologies.
84% of decision-makers in the financial services industry reported that fraud prevention has resulted in higher rates of customer satisfaction.
22% of financial services industry organizations reported losing over $5 million in direct fraud losses in the past year.
36% of fraud events in the financial services industry were attributed to organized fraud rings, while 29% were attributed to customers intentionally stealing money.
Fraud in mobile banking rose by 7% year over year, while fraud in online banking dropped by 16%.
67% of senior-level fraud decision-makers in the financial services industry in the U.S. reported that fraud events continue to rise.
91% of decision-makers in the financial services industry reported that more financial crimes are being committed with AI technology.
44% of organizations in the financial services industry ranked synthetic identity fraud as the top fraud type tracked.