FICO

23% of Canadians are confident their identity has never been used to open an account.

31% of Canadians are now more likely to open a financial account online than they were a year ago.

81% of Canadians rate the security of fingerprints and facial recognition as good or excellent.

79% of consumers in the UK say they have sent real-time payments.

Nearly a quarter (23%) of UK consumers say they do not know if real-time payment processes include enough security checks.

UK usage of real time payments is lower than the global average — 79% of UK consumers have sent RTP compared to the 91% average for all 14 countries surveyed.

One in four (23%) Indonesian consumers reported losing money to scams via RTP.

66% of Indonesians reported exposure to messages from scammers.

97% of consumers in Indonesia have received RTP.

Over 40% of personal loan, credit card, and card loan Canadian applicants expect to spend less than 30 minutes opening a checking account.

49% of Canadians reported experiencing more frequent identity verification checks while logging into bank accounts.

15% of Canadians have reduced or stopped using their checking accounts due to the difficulty of identity checks.

71% of Canadians rank the use of stolen identity to open an account as a top three fraud concern.

40% of Canadians believe it’s unlikely that their identity has been used to open an account.

Nearly 20% of Canadians will abandon a checking account if identity checks are too difficult or time-consuming.

32% of Canadians say they are more likely to open a financial account digitally than they were a year ago.

49% of Canadians reported experiencing more frequent identity verification checks during online purchases.

Nearly one-third of Canadians view first-party fraud, such as providing false information on financial applications, as acceptable in certain circumstances or even normal behaviour.

17% of Canadians have reduced or stopped using credit cards due to the difficulty of identity checks, which is slightly higher than in 2023.

30% of Canadians rank good fraud protection as one of the top three considerations when selecting a new account, while 71% rank it in their top three overall.

62% of Canadians report they either like or have a strong preference to use fingerprints for security.

6% of Canadians reported their stolen identity was used by a criminal to open a financial account (approximately 8 million victims), an increase from 5% in 2023 and 5.6% in 2020.

UK usage of real time payments is lower than the global average — 73% of UK consumers have received RTP compared to the 89% average for all 14 countries surveyed.

Just 16% of respondents have sent real time payments from a business to a person, compared to the global average of 31%.

Only 35% of UK consumers consider real time payments to be more secure than a credit card, well below the global average of 51%.

28% of UK consumers have plans to increase their real time payments usage.

99% of Indonesian consumers have sent RTP.

57% of Indonesians said friends or family members had been scammed.

Looking ahead, 59% of Indonesians expect to increase their RTP usage in the next 12 months. This expected increase of 59% is well above the global average of 44%.

More than half (56%) of consumers in Indonesia identified having better fraud detection systems as the most important action banks can take to protect them from scams.

More than a third (37%) of UK consumers prefer to receive sensitive communications through their bank’s app than any other method.

70% of Indonesians stated they would view their bank more positively if it intervened in real time to prevent a suspected scam payment

Most Indonesians (93%) trust the security of RTP processes. This trust level of 93% is significantly above the global average of 73%.

49% of UK consumers view real time payments and credit cards as equally safe.

73% of consumers in the UK say they have received real-time payments.

Just 6% of UK consumers consider real time payments less secure than a credit card.

The share of high-value scam losses exceeding Rp 70 million (USD$4,300) has risen to 8% in 2024.

59% of UK consumers will maintain their real time payments usage.