FICO

81% of Canadians rate the security of fingerprints and facial recognition as good or excellent.

Over 40% of personal loan, credit card, and card loan Canadian applicants expect to spend less than 30 minutes opening a checking account.

49% of Canadians reported experiencing more frequent identity verification checks while logging into bank accounts.

97% of consumers in Indonesia have received RTP.

28% of UK consumers have plans to increase their real time payments usage.

99% of Indonesian consumers have sent RTP.

57% of Indonesians said friends or family members had been scammed.

More than a third (37%) of UK consumers prefer to receive sensitive communications through their bank’s app than any other method.

UK usage of real time payments is lower than the global average — 79% of UK consumers have sent RTP compared to the 91% average for all 14 countries surveyed.

15% of Canadians have reduced or stopped using their checking accounts due to the difficulty of identity checks.

71% of Canadians rank the use of stolen identity to open an account as a top three fraud concern.

40% of Canadians believe it’s unlikely that their identity has been used to open an account.

Nearly 20% of Canadians will abandon a checking account if identity checks are too difficult or time-consuming.

32% of Canadians say they are more likely to open a financial account digitally than they were a year ago.

49% of Canadians reported experiencing more frequent identity verification checks during online purchases.

Nearly one-third of Canadians view first-party fraud, such as providing false information on financial applications, as acceptable in certain circumstances or even normal behaviour.

17% of Canadians have reduced or stopped using credit cards due to the difficulty of identity checks, which is slightly higher than in 2023.

23% of Canadians are confident their identity has never been used to open an account.

31% of Canadians are now more likely to open a financial account online than they were a year ago.

30% of Canadians rank good fraud protection as one of the top three considerations when selecting a new account, while 71% rank it in their top three overall.

62% of Canadians report they either like or have a strong preference to use fingerprints for security.

6% of Canadians reported their stolen identity was used by a criminal to open a financial account (approximately 8 million victims), an increase from 5% in 2023 and 5.6% in 2020.

6% of Canadians reported their stolen identity was used by a criminal to open a financial account (approximately 8 million victims), an increase from 5% in 2023 and 5.6% in 2020.

Looking ahead, 59% of Indonesians expect to increase their RTP usage in the next 12 months. This expected increase of 59% is well above the global average of 44%.

More than half (56%) of consumers in Indonesia identified having better fraud detection systems as the most important action banks can take to protect them from scams.

UK usage of real time payments is lower than the global average — 73% of UK consumers have received RTP compared to the 89% average for all 14 countries surveyed.

Just 16% of respondents have sent real time payments from a business to a person, compared to the global average of 31%.

70% of Indonesians stated they would view their bank more positively if it intervened in real time to prevent a suspected scam payment

Most Indonesians (93%) trust the security of RTP processes. This trust level of 93% is significantly above the global average of 73%.

66% of Indonesians reported exposure to messages from scammers.

One in four (23%) Indonesian consumers reported losing money to scams via RTP.

49% of UK consumers view real time payments and credit cards as equally safe.

Nearly a quarter (23%) of UK consumers say they do not know if real-time payment processes include enough security checks.

79% of consumers in the UK say they have sent real-time payments.

73% of consumers in the UK say they have received real-time payments.

Just 6% of UK consumers consider real time payments less secure than a credit card.

The share of high-value scam losses exceeding Rp 70 million (USD$4,300) has risen to 8% in 2024.

Only 35% of UK consumers consider real time payments to be more secure than a credit card, well below the global average of 51%.

59% of UK consumers will maintain their real time payments usage.