Report by FICO
2024 Scams Impact Survey: Indonesia
Key Findings
Looking ahead, 59% of Indonesians expect to increase their RTP usage in the next 12 months. This expected increase of 59% is well above the global average of 44%.
66% of Indonesians reported exposure to messages from scammers.
99% of Indonesian consumers have sent RTP.
97% of consumers in Indonesia have received RTP.
57% of Indonesians said friends or family members had been scammed.
More than half (56%) of consumers in Indonesia identified having better fraud detection systems as the most important action banks can take to protect them from scams.
Most Indonesians (93%) trust the security of RTP processes. This trust level of 93% is significantly above the global average of 73%.
One in four (23%) Indonesian consumers reported losing money to scams via RTP.
70% of Indonesians stated they would view their bank more positively if it intervened in real time to prevent a suspected scam payment
The share of high-value scam losses exceeding Rp 70 million (USD$4,300) has risen to 8% in 2024.