Global Relay

89% of Global Relay's sample accounts captured email communications, making it the most captured channel.

There was a 36% year-on-year increase in the number of firms capturing WhatsApp communications, with 89% of those firms based in North America.

23% of firms captured communications from LinkedIn Personal Accounts and Microsoft Teams each.

33% more firms are capturing social channels, particularly TikTok data, following over $2 million in fines issued for SEC Marketing Rule violations in the last year.

The number of firms capturing ChatGPT data increased by almost 3,000% from 2024 to 2025, with all of these firms located in North America.

The number of firms capturing data from TikTok increased by more than 2,000% year-on-year from 2024 to 2025.

The number of firms capturing Apple® Messages increased by 114% from 2024 to 2025.

50.6% of NA firms agree that banning communications channels, like WhatsApp and WeChat, is an effective compliance solution.

56.3% of North American (NA) firms have no plans to introduce AI for compliance in the next twelve months.

There has been an increase in firms enabling and monitoring channels of over 28% in the last two years.

There has been a near 20% drop in firms electing to ban channels since 2023.

In 2024, 29.5% of respondents were struggling to get staff to stick to compliance policies. In 2023, 61.5% of respondents were struggling to get staff to stick to compliance policies

Just 31.7% of EMEA-based firms agree that banning communications channels is an effective compliance solution.

56.3% of North American (NA) firms have no plans to introduce AI for compliance in the next twelve months.

71.4% of EMEA respondents intend to introduce AI into compliance workflows in the next year.