Global Relay

89% of Global Relay's sample accounts captured email communications, making it the most captured channel.

23% of firms captured communications from LinkedIn Personal Accounts and Microsoft Teams each.

The number of firms capturing ChatGPT data increased by almost 3,000% from 2024 to 2025, with all of these firms located in North America.

71.4% of EMEA respondents intend to introduce AI into compliance workflows in the next year.

50.6% of NA firms agree that banning communications channels, like WhatsApp and WeChat, is an effective compliance solution.

56.3% of North American (NA) firms have no plans to introduce AI for compliance in the next twelve months.

The number of firms capturing data from TikTok increased by more than 2,000% year-on-year from 2024 to 2025.

The number of firms capturing Apple® Messages increased by 114% from 2024 to 2025.

There was a 36% year-on-year increase in the number of firms capturing WhatsApp communications, with 89% of those firms based in North America.

33% more firms are capturing social channels, particularly TikTok data, following over $2 million in fines issued for SEC Marketing Rule violations in the last year.

There has been an increase in firms enabling and monitoring channels of over 28% in the last two years.

There has been a near 20% drop in firms electing to ban channels since 2023.

In 2024, 29.5% of respondents were struggling to get staff to stick to compliance policies. In 2023, 61.5% of respondents were struggling to get staff to stick to compliance policies

Just 31.7% of EMEA-based firms agree that banning communications channels is an effective compliance solution.