Report by Global Relay
Industry Insights: Compliant Communications Report 2025
Key Findings
50.6% of NA firms agree that banning communications channels, like WhatsApp and WeChat, is an effective compliance solution.
56.3% of North American (NA) firms have no plans to introduce AI for compliance in the next twelve months.
There has been an increase in firms enabling and monitoring channels of over 28% in the last two years.
There has been a near 20% drop in firms electing to ban channels since 2023.
In 2024, 29.5% of respondents were struggling to get staff to stick to compliance policies. In 2023, 61.5% of respondents were struggling to get staff to stick to compliance policies
Just 31.7% of EMEA-based firms agree that banning communications channels is an effective compliance solution.
56.3% of North American (NA) firms have no plans to introduce AI for compliance in the next twelve months.
71.4% of EMEA respondents intend to introduce AI into compliance workflows in the next year.