Report by Exclaimer
State of Business Email 2025
Key Findings
In large enterprises (5,000+ employees), nearly half of respondents (49%) say users send 16+ emails per day.
36% of global IT leaders use email for internal collaboration.
49% of global IT leaders use email for IT and security alerts.
89% of global IT leaders say instant messaging (IM) is important to their digital operations
48% of global IT leaders state that the majority of their internal and external communication still relies on direct email, more than any other channel.
86% of global IT leaders say collaboration tools like Asana, Notion, and monday.com are pivotal to their digital operations.
34% of global IT leaders use email for client communication.
When asked which teams rely most heavily on email communication, global IT leaders pointed to IT (56%), followed by HR and internal comms (37%), customer success (31%), and finance (31%).
89% of global IT leaders say video conferencing is pivotal to their digital operations.