Key Findings
Organizations experience an average 3.4% drop in stock price following a downtime event.
The average cost of downtime for organizations is $15,000 per minute.
Downtime costs an organization $95 million in lost revenue annually, nearly double the level in 2024.
71% of technology executives rate publicly disclosing a data breach as very or prohibitively disruptive, up from 23% in 2024.
90% of tech leaders report increased demand for customer support during downtime.
65% of technology leaders invest in AI-powered observability to gain deeper, real-time insights into their digital ecosystems.
85% of technology leaders prioritize AI-driven security automation.
Aggregate unplanned downtime costs for Global 2000 companies total $600 billion annually, representing a 50% increase in two years.
89% of tech leaders cite the need for large numbers of personnel to fix downtime issues.
Nearly 20% of marketing professionals report it takes an entire quarter to recover brand health after remediation.
98% of organizations with the lowest downtime costs confirm end-to-end visibility is very or extremely important for reducing incidents.
56% of security leaders now experience cybersecurity-related downtime caused by SaaS and other third-party application issues often or very often, nearly triple the rate in 2024.
66% of ITOps and engineering leaders are prioritizing investments in automation to mitigate the risks of human error.
81% of technology leaders cite customer loss as a consequence of downtime.
68% of technology leaders express concern that their AI agents will behave unpredictably.
About three-fourths of ITOps and engineering leaders identify end-to-end observability as their top investment priority to improve infrastructure resilience.
All technology leaders report their organization has experienced some form of AI-related downtime.
47% of technology leaders report that customers are often or very often the first to detect service degradation or outages.
Ransomware payouts now average $40 million, nearly triple their level in 2024.
Regulatory fines average $51 million per organization.
57% of technology executives view regulatory fines as very or prohibitively disruptive.
36% of security leaders say downtime is often or very often misclassified as an IT issue.
Organizations spend a median of $24.5 million annually on AI tools that prevent and respond to downtime.
Only 38% of technology executives consistently identify the root cause of a downtime incident.